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Engagement Survey Methodology

This page explains how our Engagement Survey is structured, how scoring works, and how confidentiality is protected. The survey is governed by P&C.

Why we measure engagement

Our Engagement Survey exists to understand how people experience their work environment and where we can improve together. The goal is clarity, accountability, and progress.

This survey is owned by P&C and supported by leadership to ensure results translate into action.

How the survey is structured

  • A defined survey period
  • A consistent set of engagement questions
  • A 5-point agreement scale
  • Optional comment fields

Core engagement questions are kept stable across survey cycles so results can be compared over time.

Response scale

Each question uses a 5-point agreement scale:

  • Strongly disagree
  • Disagree
  • Neutral
  • Agree
  • Strongly agree

This format keeps the experience simple and fast while supporting clear measurement.

Engagement dimensions

Questions are grouped into core engagement dimensions such as leadership, growth and development, recognition, collaboration, psychological safety, and alignment and purpose.

These dimensions remain consistent across surveys to support longitudinal tracking and clear reporting.

How scoring works

Each response is converted into a numeric value and normalized to a 0 to 100 scale. From this, we calculate:

  • Overall Engagement Index
  • Dimension-level scores
  • Change compared to previous surveys

This makes it easier to track improvement, detect risk areas early, and prioritize action.

Trend tracking and pulse surveys

When the same question appears across survey cycles, results are compared over time. If a question changes significantly, it is treated as a new measurement and is not directly compared.

This keeps trend data accurate and meaningful.

Confidentiality and data protection

Individual responses are not shared with managers or leadership. Results are presented in aggregated form only, governed by platform permissions and reporting rules.

P&C oversees governance, reporting standards, and appropriate use of results.

What happens after the survey

After each survey cycle:

  1. Results are reviewed by P&C and leadership
  2. Priority areas are identified
  3. Action plans are defined
  4. Progress is reviewed in the next cycle

Engagement improves when feedback leads to visible action.